Contact
Contact
We read every email. A real person replies. Not a support ticket system, not a bot, not a drip campaign.
TestFlight invite
Drop your email on the homepage. Invites go out in weekly batches. Working screenwriters and productions first.
General
For anything that does not fit another category. Questions, feedback, thoughts on the app.
Press and media
Journalists, podcasters, reviewers. We respond quickly. The press kit has assets and boilerplate.
Privacy and legal
GDPR requests, legal enquiries, data questions. We respond within 30 days as required by law, usually faster.
Education and institutions
Film schools, universities, workshops. We have education pricing. Write us with details about your programme.
Bug reports
We use Lucerna on our own productions. Bugs annoy us too. Specific bug reports with repro steps get fixed faster.
Response times
We aim to respond to all email within one business day. Press enquiries on a deadline: say so in your subject line and we will prioritise.
We do not have a support ticket system. We do not have a chatbot. We do not have a community forum. Email works fine. We have kept it that way deliberately.
Luminos Film
Lucerna is built by Luminos Film S.r.l., a film production company based in Turin, Italy. We also make films. If you are interested in Luminos Film’s production work, visit luminosfilm.com.
Luminos Film S.r.l. Via Pietro Piffetti 48 10143 Turin (TO), Italy
VAT: IT12361020014 Phone: +39 352 084 8051